FAQs

Frequently Asked Questions

Methods of Payment

Currently, we accept the following methods of payment:

  • Credit Cards: American Express, Discover, MasterCard, and Visa
  • Debit cards: American Express, Discover, MasterCard, and Visa
  • Affirm, pay over time
  • Amazon Pay
  • Apple Pay
  • PayPal

The following methods of payments are expected in the near future:

  • BrandX Gift Card
  • Google Pay
  • Venmo
  • Bitcoin
  • BrandX Credit Card

We are unable to accept cash, checks and credit vouchers for purchases from other websites. We require that your billing address be within the Continental U.S., Alaska, Hawaii, U.S. Virgin Islands and Puerto Rico. We cannot accept orders placed with overseas bank credit cards or international billing addresses.

Affirm

Affirm gives you a pay over time option. Depending on the choice you made when checking out using Affirm, your purchase may be split either into 4 bi-weekly payments (“Bi-weekly”) or 3, 6, or 12 monthly payments (“Monthly”).

Select Affirm as your method of payment at checkout. If you are using Affirm for the first time, you will be asked to create an Affirm account. For returning Affirm customers, simply log-in to your Affirm account and complete the purchase. Minimum purchase amounts apply and not all items on the website are eligible for Affirm checkout.

The initial payment is due at checkout. Thereafter payments are deducted every two weeks if you selected the Bi-weekly option; but if selected the Monthly option, then the payments are deducted every month.

Affirm is available if you have eligible products in your cart, your cart is of a minimum amount, you have a U.S. billing address, a U.S. shipping address, U.S. issued VISA, MasterCard (credit or debit card) or American Express, a valid email ID, and a U.S. mobile phone number. Currently affirm is not available to international customers.

Affirm is not available on purchases of gift cards, subscription or pre-sale items. If you are purchasing gift cards, subscription or pre-sale items along with Affirm eligible products, you will need to make two separate purchases.

Purchases made using Affirm follow our standard return policy. You can return your Affirm purchase by mail for a refund. Please check that your return meets our Return Policy here.

Currently, we do not offer exchanges and are only able to process a refund or store credit. You can refer the Affirm refund policy here. Please do not return your purchase to Affirm.

If you’re going to be late on a payment, please sign in to your Affirm account and follow the instructions. You may read more about it here.

If you would like to learn more about Affirm, visit the Affirm website www.Affirm.com to read How it works, Terms of use, Affirm Help, and Affirm Privacy Policy.

My Orders

We begin processing your order as quickly as possible because we know you can't wait to receive it! Unfortunately, order details including item, address changes, and credit card information may not be changed or modified after they are submitted. A new replacement order must be submitted to correct any information or error. Please see our Return Policy for additional information if a return is needed.

Please refer to our Sales Tax Policy here.

Your card will be charged as soon as the order is submitted.

At this time, you may place your order only on our website.

Yes, if you are buying items for resale or if your organization is exempt from sales tax, you may request a refund of sales tax by emailing salestax@brandx.com. Please include your order number in the subject line and attach a scanned copy of your resale/exemption certificate.

Registering for an account has numerous advantages such as:

  • One click checkout for Faster checkout experience
  • View your order status and your order history
  • Continue shopping from other logged-in devices
  • Save multiple addresses
  • Join our mailing list
  • Create a wish list that you can share with friends!
  • It also allows us to contact you if there's a problem with your order.

Creating an account is quick and easy. Just click here to create your account.

At checkout, you should see a confirmation. Also, you will receive an email with order details and confirmation.

Usually there are two reasons: (1) the email address provided may be obsolete, incorrect or outdated; (2) You may have a spam blocker filtering email from us. Make sure to keep your user information current and try turning off any spam blockers that may be preventing our messages from getting to you.

You will see a pending charge on your bank account as soon as you submit your order. If your order was cancelled, we send this information to your bank so that they will remove the pending charge from your account. Depending on how your individual bank handles authorizations, this may take 1 to several days to resolve. Please contact your bank directly for more information or assistance.

Some items sell so fast that the inventory on our website did not have a chance to catch up with the order system. We update our inventory as quickly as possible to avoid such situations; however, sometimes some items are out of stock in our Fulfillment Center. When this happens we immediately try to locate a replacement and that may not always be successful. We understand this can be an inconvenience and we're sorry for it.

If you paid with a credit card, the pending authorization against this order should be released from your account within a few business days. If you paid with a debit card or PayPal, your statement may reflect a pending authorization. The authorization will not be completed and the funds will be restored within 2-14 business days. Please contact your banking institution for further information. If you paid with a gift card a replacement will be sent to you via email. If you applied a Reward to your order, it is available for you to use until the printed expiration date.

We begin processing orders immediately and do this every day Monday through Friday. We do not process orders or ship them on weekends or holidays. If you still think your order is missing, contact us through our Live Chat or by email at customerservice@bonton.com during normal business hours.

Once you receive a shipping confirmation email, it may take 1-2 business days for UPS, FedEx or USPS to update the tracking information from the time of shipping initiation.

We will send you an email that you used when placing your order. So it is important that your email address is accurate and current.

If you see a Bonton.com charge on your credit card statement that you or a joint account holder or other authorized user on your account did not authorize, report those charges to your issuing bank as quickly as possible. Oftentimes, such charges result from a stolen credit card or a compromised card number, and reporting the issue to your bank is the fastest and safest route to resolve the issue. As a reminder and before reporting the charges make sure they weren’t made by a joint account holder or other authorized user on your account.

Shipping Information

You may refer to our Shipping Policy here.

We may ship certain items a PO Box address within the United States. Items that ship directly from a vendor and certain heavy or bulky items may not be shipped to a PO Box and will be identified as such in the cart. Standard Shipping is the only available option when shipping to a PO Box.

At this time, we cannot accommodate multiple shipping addresses for a single order. If you need us to ship to multiple addresses, then create a separate order for each shipping address. Shipping discounts are applied based on each order individually.

Currently, we ship only to the 48 contiguous states of the United States and are not able to ship to foreign countries. Also, we do not ship orders to APO/FPO or to any U.S. Territories (including Puerto Rico and U.S. Virgin Islands).

Returns

We want you to be happy with your purchase. But if you are not, you may send your items back to us within 30-days of receipt for a refund by starting your return here. Please note that shipping fees are not refunded. Items marked as ‘Final Sale’ or ‘No Returns’ cannot be refunded. Read our Return Policy here.

If you receive a damaged or defective item, contact us immediately through our Live Chat or by email at customerservice@bonton.com. Please provide your order number, item number and tracking number from your original confirmation email. Please know in some cases we may ask for pictures of the damage for quality control purposes.

We truly apologize for the error made in fulfilling your order. Please contact a Customer Care Associate through our Live Chat or by email at customerservice@bonton.com to resolve this error. This error may be due to any number of reasons such as receiving additional items in your shipment due to an error, an item listed on the packing slip was not included in your package, or an item received that differs from the item on the packing slip.

Securing Your Information

We use Secure Sockets Layer (SSL), the industry standard for Internet Commerce transaction security, to encrypt your credit card and personal information as it travels over the Internet to us. In addition, we employ an outside third-party company to ensure all credit card information is tokenized hence properly safeguarded. As a result you can shop with confidence.

Occasionally, your credit card issuer may determine that unauthorized charges are made on your credit card as a result of purchases made on our website, in such a case we will reimburse you up to $50 of any amount you are required to pay by the card issuer. Under the Fair Credit Billing Act (FCBA), Federal law limits your responsibility for unauthorized charges to $50; and hence, we will cover you for this liability. In the event of an unauthorized use of your credit card, you should notify the card issuer in writing as soon as possible.

We do not sell your email address or personal information to other companies. We may share your email address or personal information with certain third parties who provide services to us such as to notify you of the order placed on our website, to fulfill your order, to send you shipping information, to start the returns process, or for marketing communication that you indicated you want to receive from us. Our policy is to protect your information and to only use it for authorized communications only. You may review our Privacy Policy here.

Please contact your credit card company as soon as you find out that your card was lost or stolen. The phone number is available on the website of your card issuing company or bank and is also available on the monthly statement they send to you.

Emails from Bonton.com

We shall send an email when you place an order with order confirmations, shipping information and status, or from time to time, we may need to contact you via telephone or traditional mail when there is a problem with your order. It is important that you enter a valid email address when you place your order so that we may are able to communicate with you. At other times, we would communicate with you only if we have your permission.

On certain occasions, we may send you emails announcing our upcoming sales and special events.

Our email notification shall have an unsubscribe option at the bottom. Click on Unsubscribe to be excluded from future email promotions.

The New BON TON

The Bon Ton was founded in 1898 and over the years has enjoyed serving loyal customers. The York, PA-based company, that owned The Bon Ton, filed for bankruptcy in February 2018. Now, Bonton.com has reemerged to continue the legacy and serve the community and its loyal customers through this website. You can resume shopping for the same high-quality products and exceptional customer service on Bonton.com.

The Bon Ton name has not changed at all. Although Bon Ton now operates under new management, the iconic brand continues to provide exceptional apparel, beauty products, accessories and home goods online.

BrandX.com, Inc., a New York-based corporation acquired Bon Ton at the beginning of 2021.

Bon Ton credit cards are no longer available.

No, unfortunately you cannot use an existing Bon Ton credit card on the website.

Under the new ownership, all gift cards, store credits and rewards issued prior to August 29, 2018 will not be honored on our site.

While the new ownership is not associated with your Bon Ton credit card in any way, we are providing this information as a courtesy. We believe this information is accurate but have not verified it. This information may change at any time without notice.

The Bon Ton credit card accounts were issued by Comenity Bank.

Please contact Comenity Bank at (855) 567-7738 (TDD/TTY: (800) 695-1788).

For more information, go to their website at https://d.comenity.net/ac/bonton/public/home