Return Policy

Updated July 17, 2023

If an item you ordered does not turn out to be what you expected, you may simply return it within 30-days from receipt for a refund. Refunds will be credited to the original form of payment for the net price after discounts and/or coupons. After 30-days, we shall process your return for a store credit. We will apply the following rules to process your return:

  • Returns are accepted for a refund within 30-days of receipt.
  • Merchandise should be in the same condition as when it was received and should be unworn, undamaged, unwashed, and sealable, with original tags attached, and all packaging materials included.
  • Beauty products may be returned if they are unopened, unused, and the original cellophane is fully intact.
  • We reserve the right, at our sole discretion, to determine if returned merchandise is in saleable condition.
  • If the return is after 30-days of receipt, then the refund is a store credit at the then applicable lowest sale price for the item returned.
  • All customers are responsible for the return shipping fees per the schedule below. Bonton will provide you with a shipping label in the return process and the fee will be deducted from your return.
  • Any original shipping cost incurred will not be refunded.
  • All returned merchandise will incur a return shipping fee of $7.95 per return.
  • Furniture, mattresses, wall art, mirrors, lamps, and artificial trees will incur a 15% restocking fee of the purchase price in addition to the $7.95 return shipping fee.

Certain items are Non-Returnable

  • Altered apparel, special orders, cloth face mask coverings, perishable or personalized/monogrammed items, and items identified as "final sale" cannot be returned.
  • Clearance items.
  • Furniture. If the item arrived damaged upon delivery, do not accept the delivery. If you accept the delivery, you shall be responsible for return shipping costs.
  • Individual parts of a Bundle: “2 for $50” unless you return the entire bundle.
  • Items marked “Non-Returnable” on the sale page.
  • Items that have already been assembled by you.
  • Intimates such as lingerie, swimsuits and undergarments, etc.

For the following conditions the return shipping fee and/or restocking fee will be waived:

  • The item was damaged in the initial shipping process;
  • An incorrect item was shipped by us; or
  • We shipped a defective item.

How to return?

For orders placed prior to July 20, 2023 - please click HERE to initiate your return. 

For orders placed on or after July 20,2023 - please contact  Customer Service at

855-5-BRANDX (855-527-2639) or email us at