Returns & Exchanges

 

We trust you will be satisfied with your Bonton.com purchase. However, should you decide the merchandise is not satisfactory, our online return policy is stated below.

Bonton.com will issue a refund in the form and amount of the original tender paid (including sales tax) or we will issue a store credit, at the customer's choice, when each of the following conditions are met:

  1. The merchandise must be returned within thirty (30) calendar days from the date of purchase, except as otherwise stated on the face of the packing slip or on the item's product page.
  2. The merchandise must be in its original, unused condition unless there is a manufacturer's defect; and
  3. All merchandise tags remain attached.
  4. A valid Return Merchandise Authorization (RMA) has been obtained via HappyReturns.

 

The Returns Process

  1. Enter your purchase order number and billing zip code
  2. You will be presented with your order history. Select the product you wish to return.
  3. Select a reason for the return and we will give you options for a direct exchange, refund or site credit
  4. Repeat steps 2 and 3 for each item you wish to return
  5. Review and verify your selections and submit your return
  6. Print out the return shipping label an affix it to the original packaging. Make sure the products are in the same condition as when you received them (Clothing should be unworn, unwashed and with original tags. Shoes must be in their original box and fragile items in their original packaging.)
  7. Drop your return off at any USPSlocation
  8. Once your return is scanned via mail:
      • Refunds will be issued to the original form of payment within 7 days, less a $19.99 processing/restocking and shipping fee per returned item
      • Exchanges will be sent within 2-3 business days. Please note that exchanges cannot be sent with expedited shipping

 

Unfortunately, we cannot refund the original shipping charges. You will receive a confirmation email once the return or exchange has been processed.

To start your returns process please visit