Frequently Asked Questions

Shipping

Do I have to pay shipping?

 

Orders $100 and over delivered to addresses in the Continental United States qualify for Free Standard Shipping. The following charges will apply to your order:

Shipping Fees for Online Orders Less Than $100
(Continental U.S. Only)

Delivery options Flat Rate Shipping Fee
Standard Delivery $10.95
2-Day Delivery* $21.95
Next-Day Delivery* $31.95
Gift Cards Only No Charge

 

Shipping Fees for Online Orders Greater Than $100
(Continental U.S. Only)

Delivery options Flat Rate Shipping Fee
Standard Delivery Free
2-Day Delivery* $21.95
Next-Day Delivery* $31.95
Gift Cards Only No Charge

 

* 2-Day and Next-Day Delivery are not available on all products. For products that are eligible for 2-Day and Next-Day Delivery, the shipping options will be available upon checkout. Order must be placed by 11:00AM EST for 2-Day and Next-Day Delivery.

Items, including certain electronics that are very large or fragile may require special freight shipping and/or special delivery. Items in a multi-item order may be shipped separately and from different locations.

Gift Cards are shipped U.S. Mail at no charge for Standard delivery.

Bon-Ton does not ship fragrances, aerosols, and alcohol based products via Expedited delivery, Next Business Day delivery or to P.O. boxes, military facilities or outside the continental United States. Please select Standard delivery for the shipment of these items.

Do you ship to APO/FPO addresses?

No, at this time we do not ship to APO/FPO addresses.

How soon will I receive my order?

Processing time for in stock items is approximately two business days. Standard delivery is two to five business days; Expedited delivery is two business days; Next Business Day delivery is one business day. Delivery times do not include processing time. If the item is not in stock, you will receive an email to notify you.

How will my order ship?

Our Small Package service providers are FedEx and USPS. The carrier will be determined by the service available for your "ship to" location and the method of delivery (Standard, Expedited or Next Business Day) you select. Our Special Handling service providers include several freight options. When your order ships, you will receive an email that includes the name of the carrier and a tracking number. You will also receive an email when your purchase has been delivered. For more information about shipping, please refer to our Shipping Policy.

Returns

What if I need to return an item?

Items purchased on bonton.com that are eligible for return require a Return Merchandise Authorization (RMA). If you wish to return an item, please contact Customer Service to obtain a RMA and the address for the return.

Please be aware that you will be responsible for return shipping charges. For additional information, please refer to our Online Return Policy

Why have I received an email saying the item I've ordered is out of stock?

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How can I search to find products on the website?

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Can you tell me more about your Price Promise policy?

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RETURNS AND EXCHANGES

What is your return policy?

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How do I make a gift exchange?

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What do you do with used shoes that are returned?

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When can I expect my refund?

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STILL HAVE ANY QUESTIONS?